The End-User Needs Analysis defines the web site requirements and expectations from the customer or audience's perspective. The Internet is the ultimate open market and if you do not effectively meet users growing expectations of what a web site should offer they will find someone who can at the click of a button.
The first step in user needs analysis is to identify and categorize who your target customers are. Potential users can include people who use your products, purchase decision makers, employees (internal customers), potential employees, vendors, strategic partners, etc. For each customer demographic a list of specific needs must be defined via company input, and research.